Hot Water Cheat Sheet for Property Managers

Hot water failures generally count as urgent repairs, and supplying hot water is a contractual obligation to the tenant. The Property Manager's Hot Water Cheat Sheet from Fenech Plumbing & Gas is a one-page record of what to have on file for each property, from the heater's location and type to its age and maintenance dates, plus the triage questions to ask on a no-hot-water call. When a failure call does come, having the specs on record saves a round of questions the tenant can't answer.

What's inside

What to have on file for each property: heater location, storage tank or instantaneous, gas or electric (and off-peak vs on-peak), age and install date
The maintenance dates to diarise: anode replacement around the 5 year mark, and periodic valve checks for leaks
Triage on a no-hot-water call: one tap or the whole property, and any leaking or flooding
Why bother: small, diarised maintenance costs prolong a heater's life and push back the much bigger replacement cost

Want the full background first? Read our guide to deciding whether a hot water system should be repaired or replaced, or find out how we work with real estate and property managers.

Cost questions are best answered against the actual property: call us on 0422 718 247 for a quote.

Frequently asked questions

What does the Property Manager's Hot Water Cheat Sheet cover?

For each property: the heater's location, whether it's a storage tank or instantaneous, gas or electric (and off-peak vs on-peak, if electric), its age and install date, the last anode replacement and the last periodic valve check. It also covers the triage questions to ask on a no-hot-water call.

Is no hot water an urgent repair in a rental?

Hot water failures generally count as urgent repairs, and supplying hot water is a contractual obligation to the tenant. If a tank has burst and can't be isolated, shut the water main and treat it as urgent.

How do I get the Hot Water Cheat Sheet?

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In our customers' own words. Read them all or see them on Google.

Just had our old Gravity Feed Hot water system replaced with a Rheme Electric Hot Water System installed by Fenech Plumbing & Gas, the installation went well, very neat and tidy fitment. But the best thing of all is that we now have a …

Neil D.

Peter came out and sorted our gas hot water issues instantly. He was prompt, friendly and very professional and came up with a great solution to sort things out.I would not hesitate to call him again. Excellent value and quality workmanship.

Angela O.

When my hot water broke down, I was afraid to call a plumber hearing all the horror stories on overcharging and exorbitant call-out fees. Peter was very accommodating and he was able to schedule me pretty quickly. He came in , had a look …

Anshul A.

The Property Manager's Hot Water Cheat Sheet: what to have on record before the next no-hot-water call

A free one-page record template from Fenech Plumbing & Gas for property managers.